Transforming organisations through service redesign

For the redesign of any service to be effective and long lasting, an organisation has to put steps in place and prepare the ground for change. Quintessent is well versed in change management work with a number of projects completed over a number of years. We have been successful in moving organisations through the stages of change, both in an operational capacity and as trainers and facilitators.

• Health needs analyses

The first step of service redesign is to know the current situation. Quintessent consultants are competent to support staff to carry out health needs analyses for organisations. Two of our consultants are qualified nurses and health visitors with a wealth of knowledge in conducting health needs analyses.

• Literature reviews

Part of any redesign project is working out what good practice is already in place. Quintessent can either undertake literature reviews on behalf of an organisation or work with staff if support is needed.

• Visioning and planning next steps

Planning any service redesign necessitates a full and frank discussion about options and commitment to the chosen direction. Quintessent can help organisations to be clear about its vision with sign up from all team members. We are skilled facilitators with a long history of managing team away days, planning workshops and small group discussions. We support staff to work through their priorities, plan their steps and achieve their outcome.

• Partnership working

To really have a successful change in service, an organisation will need to involve its stakeholders at every step of the project. Quintessent can support organisations develop their partnership working. We have experience working across whole systems and understand the different cultures and how these can be a lever to success if managed well and not a barrier to effective working.

• Project management

Quintessent consultants are skilled project managers and can offer PRINCE 2 project management. We can support organisations through training and development of staff to move the project forward OR we can undertake the project on an organisations behalf.

• Quality improvement methodologies

Service improvement and service redesign involves using a range of tools and techniques. Quality improvement tools and techniques form an integral part of many of programmes such as leadership development and service redesign. We use a range of techniques both as part of the process and as part of the transfer of skills and knowledge including process mapping, force field analysis, and SWOT techniques