Benefits Realisation

Realising the positives from any service change is clearly the aim of the project. In many cases organisations are only now beginning to examine how they can do this. The process and the outputs are often easier to identify than the outcomes.

• Identifying success criteria

Quintessent can facilitate teams to determine which success criteria would be most useful and help teams to project manage that process.

• Performance monitoring

We firmly believe that organisations need to be able to check their performance to ascertain whether change has happened and identify what barriers if any, might be blighting change. We can support organisations through helping teams design their project plan and identify key stages and outputs. We have well-developed skills in audit and would be well placed to undertake performance audits to evaluate the success of any project.

• Client satisfaction

Another way of evaluating success is to ask the end user. Quintessent has expertise in developing questionnaires for use by an organisation and we have excellent interviewing skills. We would be able to undertake satisfaction audits on behalf of the organisation.